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Caldwell & Gregory
We are a premium service provider of commercial laundry services for academic and multifamily housing communities. We strive to build a sense of purpose and achievement in the work we do while staying true to our WHY; that people deserve a higher standard, and our mission is to create a tangible impact in the lives of both our team members and customers. If you are looking for a career that will challenge and engage you, and a company culture that values the importance of the family then Caldwell & Gregory is the company for you.
Service Technician
Are you a proactive problem-solver with a passion for hands-on work in the field? Our Service Technicians specialize in diagnosing issues and performing mechanical repairs on washers and dryers at client locations within their designated regions. They play a vital role in maintaining the efficiency of our machines, applying preventive maintenance measures, and ensuring clients are well-informed about repair statuses. We are looking for an ideal candidate who thrives on working independently, possesses a strong mechanical aptitude, and excels in engaging with clients and customers.
Key Responsibilities
· Service and Repair: Perform diagnosis, troubleshooting, and repair of commercial washers, dryers, and unattended payment kiosks. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards. It’s what we do!
· Maintenance: Conduct routine maintenance and preventative services on washers and dryers to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary. Nothing less than what an owner would expect!
· Customer and Client Experience: Interact with customers and clients in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on usage, care, and maintenance to prevent future issues. Communication goes a long way!
· Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information using our automated dispatching service order application. Necessary to understand key performance indicators and machine health!
· Parts and Inventory Management: Monitor and manage inventory levels of spare parts and fasteners. Order necessary parts and equipment to ensure the availability of required resources for efficient and timely repairs and maintenance. We can’t do what we do without the correct parts!
· Company Vehicle: Maintain the maintenance schedule and appearance of the interior and exterior of your service vehicle. Think of it as a mobile office!
· Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of clients' property during service calls. Your wellbeing is important!
· Technology and Mobile Technology: Use configuration tools to set up or reprogram machines to connect to a payment kiosk. As well as using a smartphone or tablet to access these tools, and other applications used throughout the workday. Technology is becoming more and more prevalent in the commercial laundry business!
· Other Duties: Perform other duties as assigned.
Benefits & Perks:
· Robust employer contribution to Medical, Dental, and Vision insurance
· Health Savings Account with Industry leading employer contribution
· Company Paid Life, Short-term, and Long-term Disability Insurance
· 401k with generous Company Match
· First stop health – free virtual visits and counseling unlimited
· Paid Time Off (PTO) & Holiday Pay
· Employee Discounts: Whirlpool, Gladiator, and much more!
What We are Looking For:
· Valid Driver's License
· High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
· Good interpersonal and communication skills to interact with customers and clients effectively.
· Strong mechanical aptitude: professional experience with mechanical repair/maintenance is preferred.
· Pass pre-employment screenings.
· Must have a clean driving record with no major violations.
· Ability to work independently and manage time efficiently.
· Basic computer skills for documentation and communication purposes.
· Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Must be able to lift up to 100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related).
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
Schedule:
Application Question(s):
License/Certification:
Work Location: On the road
Full Time
Wholesale
$59k-77k (estimate)
05/09/2024
09/04/2024
caldwellandgregory.com
JAMESTOWN, NC
25 - 50
1991
MIKE HATCHELL
$10M - $50M
Wholesale
Caldwell & Gregory is the premier provider of laundry facilities for Universities and Apartments.
The job skills required for Field Service Technician include Communication Skills, Inventory Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.